Shipping policy

Shipping Policy

At ITOUCH SA, we are dedicated to ensuring that your orders are delivered promptly and reliably. Below is our shipping policy outlining our delivery process and expectations.

Courier Services

We use The Courier Guy and DPD as our trusted courier partners. With daily collections up until 16:00, we aim to dispatch your orders as quickly as possible.

Delivery Times

All orders are delivered within 1–3 business days anywhere in South Africa, depending on your location.
Orders placed after 16:00 or over the weekend will be processed and collected the next business day.

Dispatch Location

All orders are dispatched from:
Inospace: Island Works
Unit 54, 22 Cumberland Rd., Paarden Eiland, Cape Town, 7405.

Collection Option

Customers are welcome to collect their orders directly from our warehouse during the following hours:

Monday to Friday: 8:00 AM – 5:00 PM

Please bring proof of purchase and identification for collection.

Shipping Fees

We are pleased to offer FREE shipping on all orders placed through our website.

Track Your Order

Once your order has been shipped, you will receive a tracking number. You can track your shipment online using the following links:

DPD: Track Your Parcel
The Courier Guy: Track Your Parcel

Delays

While we strive to meet our delivery timelines, delays caused by couriers or unforeseen circumstances are beyond our control. If your shipment is delayed, we will do our best to assist you in resolving the issue.